SYNOPSIS

• 7 Habits of highly successful Bankers 
• How important are Bank reputation and credibility
•  Kohlberg's stages of Moral Development in Business

We shall discuss…………

• Self Confidence
• Efficient Leadership
• Adaptability
• Good PR and Marketing
• Multi tasking
• Constant Review 
• Tech Savvy

SELF CONFIDENCE

• It is the stepping stone for SUCCESS
• Self Confidence is the best outfit to wear
• Self Confidence is half job done
• Believe in yourself, be persistent and don’t let anyone break or shake your confidence
• As is your confidence, so is your capacity
• Make your confidence contagious
• No Overconfidence. Never underestimate challenges / risks

 Effective Vs Efficient

• "Effective" is an adjective that means achieving a result or intended purpose in an adequate or satisfactory way.
• "Efficient" is an adjective that means accomplishing a result in the best possible way while saving time and effort.
• In other words, being effective is doing the right things and being efficient is doing things right.

 EFFICIENT LEADERSHIP

 Characteristics of Good Leader

• Vision – Clarity of thought 
• Integrity
• Inspiration
• Ability to delegate and empower
• Communication
• Empathy
• Talent  / Skill identification
• Emotional intelligence
• Creativity

 Adaptability

• Adaptability is the ability to adjust your emotions thoughts behaviour to changing situations and conditions. 
• "I can't change the direction of the wind, but I can adjust my sails to always reach my destination.“  - Jimmy Dean
• “It is not the strongest of the species that survives, nor the most intelligent. It is the one that is most adaptable to change.” - Charles Darwin

 Good PR & Marketing

• Availability to Customers
• Good listener 
• Good communicator
• Proactive
• Complete understanding of product
• Right product… No mis selling
• Problem solving
• Cater to total needs

 TECHNOLOGY

• Growing youth segment
• Emerging customer preferences
• Cost efficient
• Larger reach
• Data analytics
• Stay afloat in competition
• Digital transformation

 Multitasking

Inevitable in present banking:

• Prioritise as Important, Urgent
• Fix time frames

Keep in mind … PRIORITIES CHANGE

Reputational Risk

• Operational Risk
• Customer trust
• Financial valuation
• Brand & Media
• Staff morale
• Governance
• Frauds – Staff accountability
• Data breaches

 Moral Development

 Moral development is the gradual development of an individual's concept of right or wrong – conscious, religious values, social attitudes and certain behaviour. 

 The Heinz Dilemma:

A woman was near death from a special kind of cancer. There was one drug that the doctors thought might save her. It was a form of radium that a druggist in the same town had recently discovered. The drug was expensive to make, but the druggist was charging ten times what the drug cost him to produce. He paid $200 for the radium and charged $2,000 for a small dose of the drug. The sick woman's husband, Heinz, went to everyone he knew to borrow the money, but he could only get together about $1,000 which is half of what it cost. He told the druggist that his wife was dying and asked him to sell it cheaper or let him pay later. But the druggist said: "No, I discovered the drug and I'm going to make money from it." So Heinz got desperate and broke into the man's store to steal the drug for his wife.

Pertinent Questions

• Should Heinz have stolen the drug ?
• Would it change anything if Heinz did not love his wife ?
• What if the person dying was a stranger. Would it make a difference?
• Should the police arrest the chemist for murder if the woman died ? 

 Level 1: Preconventional Morality 0-9 years

Stage 1 - Obedience and Punishment

Especially common in young children. At this stage, children see rules as fixed and absolute.

• Obeys rules in order to avoid punishment
• Determines a sense of right and wrong by what is punished and what is not  punished
• Obeys superior authority  ( like Parents , Teachers ) and allows that authority to make the rules, especially if that authority has the power to inflict pain
• Is responsive to rules that will affect his/her physical well-being

 Stage 2 – Individualism & Exchange

At this stage of moral development, children account for individual points of view and judge actions based on how they serve individual needs. Reciprocity is possible, but only if it serves one's own interests.

• Is motivated by vengeance or “an eye for an eye” philosophy
• Believes in equal sharing in that everyone gets the same, regardless of need
• Will do a favor only to get a favor
• Expects to be rewarded for every non-selfish deed he/she does

 Level 2: Conventional Morality 10-15 years

Stage 3 - “Good Boy- Nice Girl" orientation,
This stage of moral development is focused on living up to social expectations and roles. There is an emphasis on conformity, being "nice," and consideration of how choices influence relationships.

• Finds peer approval very important
• Makes moral decisions on the basis of what will please a limited group and make the person feel included
• Thus models behavior on that of the “majority” which is the behavior of the “in crowd” or peer group
• Feels that intentions are as important as deeds and expects others to  accept intentions or promises in place of deeds
• Begins to put himself/herself in another’s shoes and think from another perspective

 Stage 4 – Law and Social Order
At this stage of moral development, people begin to consider society as a whole when making judgments. The focus is on maintaining law and order by following the rules, doing one’s duty, and respecting authority.

• Continues past actions and behaviors in tradition since the maintenance of law and order is supremely important
• He is a duty doer who believes in rigid rules that should not be changed
• Respects authority and obeys it without question
• Supports the rights of the majority without concern for those in the minority is part of about 80% of the population that does not progress past stage 4

 Level 3: Postconventional Morality – 16+

Stage 5 - Legalistic Social Contract
At this stage, people begin to account for the differing values, opinions, and beliefs of other people. Rules of law are important for maintaining a society, but members of the society should agree upon these standards.

• Is motivated by the belief in the greatest amount of good for the greatest number of people
• Believes in contracts in which both parties compromise and yet both receive benefits
• Believes in consensus (everyone agrees), rather than in majority rule
• Respects the rights of the minority especially the rights of the individual
• Believes that change in the law is possible but only through the system

 Stage 6 – Universal ethical Principles
Kohlberg’s final level of moral reasoning is based upon universal ethical principles and abstract reasoning. At this stage, people follow these internalized principles of justice, even if they conflict with laws and rules.

• Believes that there are high moral principles than those represented by social rules and   customs
• Obeys these self-chosen high moral principles
• Is willing to accept the consequences for disobedience of the social rule he/she has rejected
• Believes in granting justice and dignity to all human beings as inalienable human rights
• Believes that the dignity of humanity is sacred and that all humans have value
• Respects justice for its moral nature and legal nature

 Criticisms of Kohlberg's Theory of Moral Development:
Does moral reasoning necessarily lead to moral behavior? 

 Kohlberg's theory is concerned with moral thinking, but there is a big difference between knowing what we ought to do versus our actual actions.

Does Kohlberg's theory overemphasize Western philosophy?

• Individualistic cultures emphasize personal rights while collectivist cultures stress the importance of society and community. Eastern cultures may have different moral outlooks that Kohlberg's theory does not account for.
• Sample size was too small
• Sample was totally male. Hence can not be universal